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Frequently asked
Questions

Want to learn more about CBD or have any specific product questions? Refer to our FAQ options below or contact us at [email protected]! Our business hours are Monday - Friday, 9:00 - 17:00 EET

CBD (or cannabidiol) is one of over 100 cannabinoids found in cannabis.

NO. They will not get you high. CBD is non-psychoactive and our products contain zero THC, guaranteed.

Medterra hemp is grown and mined under the strict guidelines of the Kentucky Department of Agriculture Industrial Hemp Pilot Program, which allows us to legally sell internationally.

0% THC, guaranteed. All of our CBD products do not contain any THC and you can view the potency of our CBD by viewing our third-party lab test results by clicking here.

It depends on the testing standards of the lab administering your drug test. Most companies only search for the THC cannabinoid, which is the main psychoactive component of the marijuana plant. While Medterra products are THC free, there are some testing facilities that check for a spectrum of cannabinoids that could trigger a positive drug test. You can always contact the lab to verify what exactly will be tested.

Each batch of our CBD is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins and pesticides. Click here to view our third-party lab test results.

The main difference between CBD oil and hemp oil is that hemp oil does not contain CBD. CBD and hemp oils are made from different parts of the plant and have different purposes. CBD is a compound found in industrial hemp. At Medterra, we utilize a whole plant CO2 extraction process that allows us to draw the CBD from the plant material and filter out unnatural substances, while maximizing pure CBD concentration. While CBD is extracted from the entire plant, minus the seeds, hemp oil is extracted from the seeds. Hemp oil is made from pressing hemp seeds and is used in a variety of products. Hemp-seed oil is used as a protein supplement for food, as varnish for wood and is often used in hair and skin products.

The endocannabinoid system (ECS) is a group of cannabinoid receptors located in the brain and throughout the central and peripheral nervous systems, consisting of neuromodulatory lipids and their receptors. There are two main types of receptors in the ECS, CB1 and CB2. CB1 receptors are primarily located in the central nervous system and brains of mammals, and CB2 are generally found in the peripheral nervous system. There are two main cannabinoids mammals produce- 2AG and Anandamide. Read more by clicking here.

If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date. The customer is responsible for return shipping. Please submit your request to [email protected] or call +31 20 323 0320 to speak to Customer Service. If you purchased our product through a Medterra distributor or retailer, please go to the original purchase location for any return or exchange.